Help


I’m confused, what exactly is Nuvango? 
Great question! Nuvango is a concept art gallery and fashion lifestyle brand. We have an art gallery in Toronto, Canada and we also design and manufacture a line of apparel and accessories. We make our own products and we do it all at our Toronto studio in collaboration with artists from around the world.  

I’m an artist, and I’d love to participate. Are you looking for new talent?
We've been teaming up with artists and designers for over 10 years to make great quality products. We have a large network that we're already working with and we're not currently accepting artwork submissions. 

I’m a buyer for a store that would love to speak to someone about carrying the Nuvango line.
Great! We're very selective about what stores we work with to feature Nuvango products, but we'd love to learn more about your retail location(s). Please send an email to business[at]nuvango[dot]com with a brief introduction to your company and why you feel you'd be a good fit with the Nuvango brand.

OMG, are you hiring? Nuvango is a perfect intersection of my life’s greatest passions!
Yes. We love to hear from people that feel they could bring something special to Nuvango. Send a resume and cover letter to jobs[at]nuvango[dot]com and someone will be in touch if we see a good fit.

OK, so you make all of your own apparel and accessories. Do you do custom work for other companies?   
Yes, we are more than meets the eye. Behind the scenes we help many independent fashion designers and brands create awesome apparel without the headaches. Drop us a line here if you have a project you'd like to discuss with us.

 

Store & Payment Questions

What payment methods do you accept?

We accept Visa, MasterCard, American Express and PayPal. We briefly considered accepting Discover and Diner's Club, but then we remembered it's 2015.
 
My credit card keeps getting denied. What's up? 

If you're experiencing issues with entering your credit card, double-check that all of the information is exactly as it appears on your statement. If everything is correct, your card type could be an issue (some debit and gift cards are not accepted by our payment processor), or it could be a restriction on cross­border purchases (don't forget, we're in Canada). You'll want to contact your credit card provider for further assistance.

What's this weird, tiny fee on my credit card statement? 

In rare situations, your credit card provider may charge you a small extra fee (less than a dollar) for cross­border transactions. It’s because we’re located in Canada. It’s a bummer but there’s nothing we can do about it. We only receive the amount stated on your receipt.

Is your website secure?

Nuvango uses the Shopify/Stripe payment network to ensure the latest in security technology is keeping your information safe. Your confidential information in encrypted while in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Can I return or exchange my order? 

Any unused, unopened product can be returned for a refund or exchange within 30 days of receipt, no questions asked. 

Do you sell Gift Certificates?

Yes, we sure do! You can purchase them here.

What is your return policy?

Our goal is 100% customer satisfaction. In general, unworn/unused items can be exchanged within 15 days of delivery. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge.  If you have further questions please contact us.
 
Returns should be mailed to:
Nuvango
Attn: Returns 
2738 Dundas St. West
Toronto, ON, M6P 1Y3
Canada

Shipping Questions

How long does it take to make and ship my order? 
We do our best to have orders produced and shipped from our Toronto HQ within two business days. Please do note that larger orders, and those containing canvases, art prints, pillows, and t-shirts can take a few days longer. Don't hesitate to drop us a line with any questions about how long your order might take.

 

How much does shipping cost?
The costs and times vary depending on what you're ordering and where you're located; you'll be able to see these costs before you commit to buying anything in your shopping cart. Some international orders can incur import, customs, and brokerage fees. These costs are the sole responsibility of the receiver and we advise you check with local postal, UPS, or import authorities prior to completing your order. We are unable to mark any order shipments as gifts or samples.

What shipping methods do you use?

Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.  International orders are shipped via USPS First Class International Mail.

Do you ship to my country? 

Yes, we ship to almost every country in the world.

 
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My question must not be frequently asked. I still need help!

No problem! Just click here or email contact[at]nuvango[dot]com for any other inquiries.